Privacy Policy

ARK Privacy Policy

Last updated: 20.11.24

This Privacy Policy outlines how ARK (“ARK,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, make a purchase from www.arkcollectives.com (the “Site”), or otherwise interact with us (collectively referred to as the “Services”). Throughout this Privacy Policy, “you” or “your” refers to users of the Services, including customers, website visitors, and other individuals whose information we collect.

Please review this Privacy Policy carefully. By accessing or using our Services, you consent to the collection, use, and sharing of your information as described. If you do not agree with this policy, you should discontinue use of our Services immediately.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal or regulatory requirements, or for operational reasons. Any updates will be posted on the Site with the “Last Updated” date revised accordingly. We encourage you to review this policy regularly to remain informed.

Information We Collect

To provide our Services, we collect various categories of personal information. The types of data we gather depend on your interactions with us, and we may collect:

1. Information You Provide Directly

You may share personal information with us when using the Services, such as:

• Contact Information: Name, email address, phone number, billing and shipping addresses.
• Order Details: Information related to purchases, including product selections, payment confirmation, and delivery details.
• Account Information: Usernames, passwords, and responses to security questions.
• Customer Support Communications: Details you include in your correspondence with us, such as inquiries or feedback submitted via our contact forms.
• Shopping Preferences: Items you view, add to your cart, or save to a wishlist.

2. Information Collected Automatically

We use cookies, web beacons, and similar technologies to automatically collect data about your interaction with the Services, including:

• Device Information: Information about your device, browser, and operating system.
• Usage Data: Pages viewed, time spent on the Site, and links clicked.
• IP Address and Geolocation: Used to tailor content or determine shipping availability.

For more information, please see our section on Cookies below.

3. Information from Third Parties

We may receive data from:

• Service Providers: Payment processors, hosting platforms, or analytics providers.
• Marketing Partners: Platforms that assist us in tailoring advertisements or promotional efforts.
• Shipping Partners: To facilitate order tracking and delivery.

How We Use Your Information

We collect and use your personal information for the following purposes:

1. To Provide and Improve the Services

This includes fulfilling orders, managing accounts, processing payments, and facilitating returns or exchanges.

2. Marketing and Communication

We may send promotional messages or updates about our products and Services, subject to your communication preferences.

3. Compliance and Legal Obligations

We may process your information to comply with applicable laws, enforce our terms, or respond to legal requests.

4. Fraud Prevention and Security

To safeguard ARK, our users, and partners, we may monitor activity for suspicious behaviour.

Sharing Your Information

We share personal information with select third parties, where necessary, to operate effectively, including:

• Service Providers: Vendors that support our operations (e.g., payment processors, shipping companies).
• Business Partners: Partners who provide complementary services or enhance your experience on the Site.
• Legal Authorities: When required by law or to protect our rights.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets.

Cookies

We use cookies and similar technologies to enhance the functionality of the Services and to better understand how users interact with the Site (in our legitimate interests to administer, improve and optimize the Services). For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. You may adjust your browser settings to block or delete cookies; however, certain features of the Site may be affected.

Data Retention

We retain personal information as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. When no longer needed, we securely delete or anonymize your data.

Security

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. We recommend safeguarding your account credentials and notifying us promptly if you suspect unauthorized access.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights are not universal and may depend on specific circumstances or legal requirements. In some instances, ARK may decline a request as permitted by law.

• Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details of how we use and share this information.
• Right to Delete: You may have the right to request the deletion of personal information we hold about you, subject to certain exceptions.
• Right to Correct: You may have the right to request corrections to any inaccurate personal information we maintain about you.
• Right of Portability: In certain situations, you may have the right to receive a copy of the personal information we hold about you or request that we transfer it to a third party, subject to specific limitations.
• Restriction of Processing: You may have the right to request that we limit the processing of your personal information in specific cases.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Appeal: If we decline a request, you may have the right to appeal our decision. Appeals can be submitted by replying directly to our response.
• Managing Communication Preferences: We may send you marketing emails, which you can opt out of at any time by using the "unsubscribe" link provided in the emails. Note that even if you opt out of promotional messages, we may still send non-promotional communications, such as updates about your account or orders.

To exercise these rights, please contact us at support@arkcollectives.com.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details provided below. We will make every effort to address your concerns. Should you feel unsatisfied with our response, depending on your location, you may have the right to escalate your complaint by contacting your local data protection authority or appeal our decision using the contact details below.

International Users

Please note that we may transfer, store, and process your personal information outside your country of residence, including in countries such as the United States. Additionally, your personal information may be processed by our team, third-party service providers, or partners operating in these regions.

If your personal information is transferred outside of Europe or the UK, we will use recognized legal frameworks to ensure adequate protection, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms issued by the relevant UK authority. These measures are in place unless the destination country has been officially deemed to provide an adequate level of protection for personal data.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at support@arkcollectives.com or contact us at 302 Netil House, 1 Westgate street, LONDON, ENG, E8 3RL, United Kingdom.