Terms & Conditions

TERMS & CONDITIONS 

For the purpose of this document and throughout the website, ‘ARK’ refers to ARK Collectives, a platform owned and operated by ARK Fashion Collective Ltd.

ELIGIBILITY TO PURCHASE

To make a purchase on the ARK website ("the Site"), you must provide accurate personal information, including your full name, home address, phone number, and email address. You will also need to provide valid and accurate payment details, which you represent and warrant as correct.

All products purchased via ARK are for personal or gift use only and are not intended for resale, commercial purposes, or other commercial benefits. ARK Fashion Collective Ltd ("ARK") reserves the right to restrict the number of units of any item shipped to a single customer.

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions on the Site, such as in product descriptions, pricing, offers, shipping charges, transit times, or availability. ARK reserves the right to correct such errors at any time, including after an order has been submitted, without prior notice.

PRICING POLICY

Prices displayed on the Site are in British pounds and may change in response to fluctuations in currency exchange rates or other factors. ARK reserves the right to modify prices at any time. This does not affect orders already placed before a price change. If you purchase an item before it is reduced, ARK is not obligated to honour the reduced price or match prices you may find elsewhere.

By using the Site, you consent to third parties processing your IP address to determine your location for currency conversion purposes.

If you notice any discrepancies with product prices or the prices which appear on your completed order, please contact us immediately at support@arkcollectives.com.

MADE-TO-ORDER (MTO) ITEMS 

Made-to-order items are handmade and unique, meaning there may be slight variations in details. Materials used for MTO items are subject to availability, and there may be differences in color, texture, or composition of the materials used.

If your order includes MTO items from different designers, each item will be shipped individually once completed. Separate packages may incur additional customs fees, VAT, or handling charges depending on your location. ARK is not responsible for the payment of duties import fees, VAT and handling charges on orders placed at arkcollectives.com.

Lead times displayed for MTO products are estimates and may vary due to unforeseen factors. Once an MTO order is placed and production has begun, the order cannot be cancelled or amended. While designers may accommodate minor changes at their discretion, this cannot be guaranteed. ARK and the designer responsible for making any MTO items reserve the right to cancel the order at their discretion.

ALL ORDERS

Once your order is dispatched, ARK and its designers are not held liable for the purchased items, including pre-orders and MTO items. It cannot be guaranteed that any details of the order can be amended once an order is placed and an order confirmation has been sent. This includes details such as the delivery address, size, or quantity.

PROMOTIONS

Promotional discounts and sales may exclude certain items, including pre-orders, MTO items, and e-vouchers.

PRE-ORDER ITEMS

Pre-order items will not be shipped immediately. Estimated shipping dates are listed in the product descriptions but may vary. If delays occur, ARK will notify you via email. We are unable to cancel any pre-orders once placed.

For any questions about our terms, please contact support@arkcollectives.com.